Service Advisor

Franklin Toyota in Statesboro, GA is seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a positive experience through clear communication and efficient service coordination.

Responsibilities

• Greet customers promptly and courteously, understanding their vehicle service needs.


• Provide accurate repair estimates and explain recommended services.


• Work closely with service technicians to communicate customer concerns and receive updates.


• Schedule service appointments and manage the service workflow to maximize efficiency.


• Maintain detailed service records and ensure customer information is accurately recorded.


• Address and resolve customer complaints or concerns in a professional manner.


• Promote additional services or products that benefit the customer’s vehicle maintenance.

Requirements

• Excellent interpersonal and communication skills.


• Ability to multitask and manage time efficiently in a fast-paced environment.


• Basic automotive knowledge and the ability to quickly learn vehicle service procedures.


• Strong attention to detail and organizational skills.


• Previous experience in a customer service or service advisor role preferred.


• Professional and friendly demeanor with a strong customer service orientation.


• Must be available to work some Saturdays


• Must have full-time availability

Benefits

• Competitive compensation package.


• Opportunities for career growth and professional development.


• Employee discounts on vehicle service and products.


• Comprehensive training and ongoing support.


• Saturday lunch provided

About the Company

Franklin Toyota is a trusted automotive dealership located in Statesboro, GA, committed to providing exceptional customer service and high-quality vehicles. Our team values integrity, teamwork, and a customer-first approach. Join Franklin Toyota to be part of a company that is dedicated to excellence in everything we do.