Service Advisor

Service Advisor

Michael Hohl Automotive Group is a trusted, multi-line dealership serving Northern Nevada. We are committed to delivering an exceptional customer experience and building a team that shares our passion for automotive excellence.

We are seeking a Service Advisor to join our team. Our Service Advisors are the face of the service department — the link between our customers and our technicians. We are looking for someone who is organized, customer-focused, and motivated to deliver an exceptional service experience every day. This role rewards people who can build trust, communicate clearly, and turn a service visit into a lasting customer relationship.

Benefits

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  Competitive salary plus performance-based commissions or bonuses

  
  


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  Health, dental, and vision insurance

  
  


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  401(k) plan

  
  


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  Ongoing manufacturer and dealership training opportunities

  
  


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  Employee vehicle purchase program

  
  

Responsibilities

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  Greet service customers, perform vehicle workarounds, and accurately document customer concerns on repair orders

  
  


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  Set realistic expectations on repair timelines and costs, then communicate vehicle status proactively throughout the day

  
  


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  Recommend and present additional services or maintenance items based on technician findings

  
  


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  Coordinate with service technicians to ensure timely and accurate repair completion

  
  


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  Review completed repair orders with customers at delivery, explaining all work performed

  
  


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  Follow up with customers after service visits to ensure satisfaction and build return loyalty

  
  

Requirements

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  At least 1 year of experience as a service advisor or in a dealership service role preferred

  
  


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  Strong interpersonal and communication skills with the ability to explain technical information clearly

  
  


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  Experience with dealership management systems (CDK, Reynolds & Reynolds, or similar)

  
  


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  Ability to manage a high-volume workload accurately in a fast-paced environment

  
  


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  Valid driver's license with a clean MVR

  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.