Bob Brown Buick GMC is a locally owned and operated dealership in Ankeny Iowa.
Job Summary
As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.
Benefits
- Paid Time Off
- Medical Insurance
- Prescription Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- Disability Insurance
- Cancer/Accident/Critical Illness Coverage
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Employee Assistance Program
- 401k Plan with Company match
- Employee discounts
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Qualifications
Prior experience as a service advisor or service writer required
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role be completely comfortable advising clients on vehicle maintenance and repairs.
Excellent follow-up and follow-through skills to ensure client satisfaction
Ability to evolve and adapt to changing business needs
- Prior GM Experience not required but a plus
- Prior CDK Experience a plus
- A proven Advisor Background in Excellent CSI a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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