Service Appointment Receptionist

COMPENSATION:

• Starting at $18/hour

Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up?  Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it. 

ESSENTIAL DUTIES:

Act as a direct support to our team of Service Advisors in the following capacities: 

• Be the primary contact for our inbound phone calls


• Act as a liaison to Service Advisor by obtaining client information and primary concerns


• Assist in scheduling Service appointments


• Communicate with clients on behalf of the Advisor during the service experience


• Follow-up with clients after Service is complete to ensure exceptional experience

Show capacity and interest in learning the following:

• Consult with customers to understand their needs and provide recommended course of action


• Arrange appropriate alternate transportation for clients


• Generate repair orders and estimates


• Thoroughly explain completed work and charges

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.   

• High School graduate or GED


• Exceptional Customer Service abilities


• Must possess a valid driver’s license with a clean driving record and clean criminal history.


• Detail oriented and excels in a fast-paced, results driven environment

WORK SCHEDULE:

• Tuesday-Saturday:


• 9:00am to 6:00pm Weekdays


• 8:00am to 4pm Saturdays

COMPANY BENEFITS:

• Paid holidays


• Paid time off


• 401(k) with 50% company match of first 4% of contribution


• Insurance – Medical, Dental, Vision


• Team Member auto purchase, Parts & Service discount


• Exceptional commitment to Team Member engagement


• Strong Advancement and Career Development Opportunities


• Culture of Coaching and Mentoring


• Many long-tenured employees including five Team Members employed since day one – 18 years


• Monthly Team Appreciation Day including Catered Lunch and Team Recognition