Service Appointment Specialist

Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist.  We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week  as well as Saturday's.  Previous customer service experience required. 

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately


• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.


• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.


• Ensure that service consultants receive messages promptly to return customer calls immediately.


• Make service appointments and assist customers over the phone with determining their service needs.


• Route appointment information to the appropriate service consultant


• Place outgoing appointment reminder calls to customers


• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING 


• Able to type and handle high volume of telephone calls simultaneously.


• 18 years or older


• Basic computer skills

Job Type: Full-time