Service BDC (Business Development Center) Representative

Position Summary:

This position answers directly to the Service Business Development Center Manager (BDC) while resolving various customer service inquiries, manage a high volume of customer inquiries by phone ,email, text and chat. Previous call center experience a plus, but a strong background in customer service, a desire to learn, and a drive to excel is a must.

What We Offer:

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  Performance based pay with base compensation


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  401k


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  Health insurance


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  Paid vacation


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  Employee discounts


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  Cafeteria plan


• Monday-Friday work schedule (40hrs)

Essential Duties & Responsibilities:

• Manage high volume of  inbound calls.


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  Schedule follow-up contact when appointments are not created.


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  Conduct telemarketing and internet related service campaigns.


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  Meet and exceed daily goals and objectives.


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  Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications.


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  Work closely with the BDC and Service Manager to become proficient with overall service programs, and understanding the details associated with each program.


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  Check e-mail frequently and provide a quality lead response immediately.


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  Maintain working knowledge of all dealership products and services.


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  Maintain an organized and efficient work area.

Qualifications:

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  Able to type proficiently while speaking with guests on the phone.


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  Makes exceptional customer service a top priority.


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  Strong phone, email and texting presence is necessary, including good grammar in your written communications.


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  Willing to submit to a pre-employment background and drug screen testing