Job Summary:
As a Service Business Development Center Team Lead, you will be responsible for helping grow our customer connection through inbound and outbound communication. Creating and maintaining procedures to ensure maximum outreach. Answering a variety of questions from customers and employees while maintaining the highest level of professionalism and customer service.
Key Responsibilities:
Answer inbound service phone calls and schedule appointments.
Outbound calls to customers in relation to maintenance, service, recalls, etc.
Assist the BDC Manager to grow the service BDC to a thriving and supportive team for the Service Department.
Assist the BDC Manager to build Service BDC processes and continuously work on procedure improvements.
Work closely with the Dealership teams to maintain seamless communication from customers to Advisors, Parts, Sales, and Management.
Work in multiple systems and CRM tools to provide accurate information to our customers and staff.
Learn a wide variety of automotive knowledge to assist customers and employees.
Work as a team lead to create a positive environment and support the employees.
Qualifications:
Experienced in Microsoft Office
Strong written communication and typing skills
Excellent verbal communication
Be able to prioritize in a fast-paced environment
The passion to pursue knowledge and understanding.
Be able to give and take constructive feedback
Excellent attendance, dependability, and punctuality
Experience:
At least one previous role in a customer service environment.
At least one previous role answering phone calls.
Dealership or BDC experience strongly encouraged
Automotive knowledge a huge plus
Employee supervising experience preferred
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