Service Call Center Appointment Rep

What We’re Looking For

Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!

Responsibilities

• Answer BDC calls promptly to answer questions and schedule appointments accordingly


• Communicate with Service BDC customers via phone, email, and text message


• Schedule appointments for service customers in accordance with Service Advisor schedules


• Review previous service history and offer new promotions for next service


• Answer calls professionally and transfer calls if needed to correct department or person


• Responsible for answering inbound calls and making outbound calls to meet appointment goals


• Will train right candidate on Toyota service and programs


• This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)

Qualifications

• High school diploma or general education degree (GED)


• Must be comfortable working in front of a computer and on the phone


• Must be able to work with scripts and defined processes


• Previous call center or automotive experience is a PLUS!


• Bi-Lingual is a PLUS!


• This role is FULL TIME and HOURLY - with a Monthly BONUS
  


• Must be available to work Saturday, Closed on Sunday