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Service Call Center Appointment Rep

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Job Description - Service Call Center Appointment Rep



What We’re Looking For


Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!


Responsibilities



  • Answer BDC calls promptly to answer questions and schedule appointments accordingly

  • Communicate with Service BDC customers via phone, email, and text message

  • Schedule appointments for service customers in accordance with Service Advisor schedules

  • Review previous service history and offer new promotions for next service

  • Answer calls professionally and transfer calls if needed to correct department or person

  • Responsible for answering inbound calls and making outbound calls to meet appointment goals

  • Will train right candidate on Toyota service and programs

  • This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)


Qualifications



  • High school diploma or general education degree (GED)

  • Must be comfortable working in front of a computer and on the phone

  • Must be able to work with scripts and defined processes

  • Previous call center or automotive experience is a PLUS!

  • Bi-Lingual is a PLUS!

  • This role is FULL TIME and HOURLY - with a Monthly BONUS

  • Must be available to work Saturday, Closed on Sunday


 




Original job Service Call Center Appointment Rep posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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