Service Cashier

Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Responsibilities

• Greets customers at the cashier window in a pleasant and professional manner.


• Computes customer bills, close repair orders


• Receives cash, checks and credit card payments from customers; records amount received.


• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.


• Reconciles cash drawer daily.


• Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.


• Answers customer questions about service performed or products purchased, or refers them to someone who can.


• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.


• Schedule service appointments


• Customer follow up calls as needed


• Scan documents daily

Requirements

• Outstanding communication skills both verbal and written.


• Professional appearance and outstanding work ethic.


• Great attitude with a high-energy personality.


• Superior customer service skills.


• Self-starter and self-motivated.


• Ability to work well in a process-driven environment.