Service Center

Job Title: Service Center Clerk
Department: Front-End / Customer Service
Reports To: Front-End Manager or Store Manager

Position Summary:

The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed.

Key Responsibilities:

• Customer Service & Support
• Greet and assist customers with returns, exchanges, and refunds according to company policy
• Provide accurate information and support for store services and policies
• Handle customer concerns or complaints promptly and courteously

• Transactions & Services
• Process money orders, lottery/lotto tickets, and bill payments
• Rent and return Rug Doctor carpet cleaners, ensuring proper documentation
• Accept special orders for items not regularly stocked
• Accurately complete and reconcile cash drawer at beginning and end of shifts

• Communication & Store Support
• Answer incoming phone calls and direct them to the appropriate departments
• Make store-wide pages for staff or customer announcements
• Sign for deliveries at the service desk and notify the appropriate department
• Handle customer pickup items and service desk inventory

• Stocking & Maintenance
• Receive, unpack, and put away cigarette and tobacco product inventory securely
• Maintain cleanliness and organization of the service center area

Qualifications:

• High school diploma or equivalent preferred
• Prior customer service or front-end experience in retail or grocery environment
• Strong communication and interpersonal skills
• Basic math skills and ability to operate POS systems and cash register
• Ability to multitask in a fast-paced environment
• Must be 18 years of age or older (due to tobacco and lottery handling)

Physical Requirements:

• Ability to stand for extended periods
• Frequent use of hands to operate cash register and perform clerical tasks
• Ability to lift up to 25 lbs occasionally