Service Center Manager - Oklahoma City

The Service Center Manager is responsible for overseeing all aspects of the vehicle reconditioning process to ensure that vehicles are prepared to meet the highest quality standards. This includes managing the reconditioning team, coordinating with external vendors, and implementing efficient workflows to optimize productivity. The role requires a strong understanding of automotive repair, detailing, and quality assurance processes. This leadership role is “hands-on” which involves performing various reconditioning tasks—such as body, paint, PDR (Paintless Dent Repair), and wheel repair—while also managing of a team of technicians to ensure operational excellence.

Duties and Responsibilities

Hands-On Repair Work:

• Perform a variety of reconditioning tasks including body work, paint touch-ups, PDR, wheel repairs, and other recon services alongside of the team.

Production Management: 

• Maintains complete visibility and control of daily production operations through exceptional organizational and planning skills.
• Track inbound vehicle volume, monitor each vehicle's progress throughout the reconditioning process, manage technician workload and productivity, and ensure daily production targets are achieved. 
• Maintain accurate production schedules and workflow tracking, proactively identify bottlenecks, and allocate resources effectively to maximize throughput, quality, turnaround time, and customer satisfaction. 

Team Management:

• Supervise and lead the reconditioning team, including technicians, detailers, and other support staff.
• Conduct regular training and development sessions to enhance team skills and performance.
• Manage staffing levels to ensure the timely completion of reconditioning work.

Workflow Optimization:

• Develop, implement, and continuously improve reconditioning processes to enhance efficiency and reduce turnaround times.
• Ensure that all reconditioning work adheres to quality standards and company guidelines.
• Monitor key performance indicators (KPIs) and adjust processes as necessary to meet operational goals.

Quality Assurance:

• Conduct regular inspections of reconditioned vehicles to ensure they meet quality standards.
• Address any quality issues promptly and implement corrective actions to prevent recurrence.
• Collaborate with the quality control team to develop and enforce quality checklists and protocols.

Vendor Coordination:

• Establish and maintain relationships with external vendors for parts, supplies, and outsourced services.
• Negotiate contracts and pricing with vendors to ensure cost-effective operations.
• Monitor vendor performance and address any issues related to service quality or delivery times.

Inventory Management:

• Manage inventory levels for parts and supplies used in the reconditioning process.
• Conduct regular inventory audits to ensure accurate stock levels and prevent shortages or overstock situations.
• Coordinate with the purchasing department to reorder parts and supplies as needed.

Safety and Compliance:

• Ensure that all reconditioning activities comply with safety regulations and company policies.
• Conduct regular safety audits and training sessions to maintain a safe working environment.
• Address any safety concerns promptly and implement corrective measures as needed.

Budget Management:

• Prepare and manage the reconditioning department's budget, ensuring cost-effective operations.
• Monitor expenses and identify opportunities for cost savings without compromising quality.
• Report on budget performance and make recommendations for improvements.

Customer Service:

• Collaborate with the sales and customer service teams to ensure vehicles are reconditioned to meet customer expectations.
• Address any customer concerns related to the condition of reconditioned vehicles.

Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• At least 5 + years + of hands-on experience in automotive reconditioning (body work, paint, PDR, wheel repair, etc.), with prior supervisory, lead technician, or manager experience preferred.
• Minimum of 3 + years of supervisory experience in an automotive service center setting is highly preferred.

Skills:

• Strong leadership and team management skills.
• Excellent knowledge of automotive repair and reconditioning processes.
• Ability to develop and optimize workflows for efficiency.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Outstanding organizational skills and able to manage multiple vehicles, technicians, priorities, and deadlines simultaneously in a fast-paced production environment. 

Preferred Qualifications:

• Experience managing large teams.
• Industry certifications or training in automotive repair, management, or quality control.
• Familiarity with advanced automotive technologies and trends in vehicle reconditioning.

Working Conditions

• Work is typically performed in a shop environment with exposure to noise, dust, and automotive chemicals.
• May require standing, walking, and lifting heavy objects.
• Occasional travel may be required.

All candidates must be eligible to work in the United States, hold a current and valid driver’s license, and be 18 years of age or older.
Once an offer is accepted and signed, we conduct a criminal background check and driver’s license verification.

E-Verify Employer.

EOE.