Service Contract Specialist

About Trimark

Trimark is an industry leader in the movement towards a greener grid and a cleaner future.  We design systems and provide services to enable the integration of large-scale renewable power plants into the power grid.  Our products are at the forefront of generating dispatchable power from renewable plants by combining the intermittent renewable resource with energy storage. We manage thousands of renewable energy sites for industry-leading clients and support regulatory and operational compliance solutions for complex systems associated with critical infrastructure – electric loads, power generation, water infrastructure and other similar applications.   

Position Summary

Trimark is seeking a Service Contract Specialist to support the administration, renewal, amendment, and growth of customer service agreements. This position serves as a primary point of coordination between customers and internal teams to ensure service agreements, customer commitments, and proposal activities are managed accurately and efficiently.

The Service Contract Specialist develops proposals for standard service offerings, coordinates contract renewals and amendments, maintains customer account information, and supports the successful delivery of services to customers. This role plays a critical part in retaining recurring revenue, supporting customer relationships, and ensuring a high level of customer satisfaction.

Essential Responsibilities

Service Contract Administration

• Prepare, manage, and maintain customer service agreements and related contract documentation.


• Coordinate service agreement renewals and contract amendments.


• Track contract expiration dates and renewal opportunities.


• Ensure executed agreements are properly maintained and stored.


• Maintain accurate customer contract records and supporting documentation.

Proposal Development

• Develop proposals, quotations, and service scopes for standard service offerings.


• Coordinate with operations and technical teams to gather information required for proposal development.


• Maintain proposal templates and supporting documentation.


• Track proposal activity and customer follow-up requirements.


• Support continuous improvement of proposal content and presentation.

Customer Account Support

• Serve as a primary point of contact for customer inquiries related to service agreements and contract activities.


• Coordinate customer requests with operations, technical, and administrative teams.


• Maintain customer account information and records.


• Support customer onboarding and service setup activities.

Operational Coordination

• Coordinate customer deliverables and service commitments with internal teams.


• Support scheduling and administrative activities associated with service delivery.


• Ensure required customer documentation is complete and accurate.


• Assist with issue resolution and customer follow-up activities.

Reporting and Documentation

• Maintain contract, proposal, and customer activity tracking systems.


• Generate status reports and activity summaries.


• Support process documentation and continuous improvement initiatives.


• Maintain accurate information within company business systems.

Qualifications

• Associate degree or equivalent work experience.


• At least 1 year of experience in contract administration, customer account support, project coordination, proposal development, business administration, or related fields.


• Strong written and verbal communication skills.


• Excellent organizational skills and attention to detail.


• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.


• Ability to manage multiple priorities and deadlines.


• Must be legally authorized to work in the United States for any employer.  This position is not eligible for sponsorship of a work visa.

Preferred

• Experience supporting utility, renewable energy, engineering, technical services, or construction-related organizations.


• Experience developing proposals, quotations, or customer-facing business documents.


• Experience with service agreements, contract administration, or recurring service programs.


• Experience using CRM, SharePoint, Salesforce, Deltek, or similar business systems.

Key Competencies

• Contract Administration


• Proposal Development


• Customer Relationship Management


• Written Communication


• Attention to Detail


• Organization and Planning


• Accountability


• Problem Solving


• Time Management


• Collaboration

Career Development Opportunities

This position provides experience and training in:

• Service contract management


• Contract renewals and amendments


• Proposal development


• Customer account management


• Business operations support


• Customer relationship management

Potential advancement opportunities include:

• Service Contract Coordinator


• Account Manager


• Proposal Specialist


• Business Development Coordinator


• Operations Coordinator

Equal Opportunity 

Trimark is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.

Work Authorization

This role is not eligible for visa sponsorship by Trimark, including future sponsorship.  

Pay Transparency

Compensation is based on market rate, job level, job related knowledge, skills, experience, education, and certifications.   

Candidate Safety

Trimark engages in a structured hiring process during which you will meet with multiple team members.  We do not issue offers based on email contact and will not ask for your personal or sensitive information prior to an accepted offer.  Communications from our talent team will come from the trimarkassoc.com domains.  

Unsolicited Candidate Referrals

Trimark values our strategic partnerships with our agency partners who may supplement our internal recruitment team’s efforts from time to time.  To submit candidates for consideration, agency partners must have an executed agreement signed by Trimark’s president and a job specific requisition.  Without such agreements in place, Trimark will not pay a fee to any agency.  Unsolicited referrals from any source other than directly from a candidate will be considered Trimark property and will be considered to have been referred by the agency free of any charge or fee.  This includes resumes, partial resumes, candidate profiles, and candidate details or information.