Service Coordinator

POSITION OVERVIEW 

The Service Coordinator is responsible for planning, coordinating, and delivering resident services for households with children in a Low-Income Housing Tax Credit (LIHTC) community. This position ensures compliance with the New Mexico Mortgage Finance Authority (MFA) Qualified Allocation Plan (QAP) by providing service coordination, enrichment programming, and resource linkage that supports resident stability, wellness, and self-sufficiency.

ESSENTIAL FUNCTIONS OF THE JOB 

• Provide a minimum level of onsite service coordination and?maintain?regular availability to residents
• Serve as the primary liaison between residents and community-based service providers, ensuring access to services such as education, health, employment, and family support
• Provide information and advocacy to connect residents with available community and onsite services
• Develop, implement, and coordinate enrichment programs for households with children (e.g., tutoring, job readiness, wellness programs)
• Organize community-building events and activities that support family engagement and resident stability
• Maintain confidential records and documentation of services, participation, and outcomes
• Coordinate and maintain partnerships with qualified service providers and ensure executed MOUs or service agreements are in place? 
• Maintain compliance with LIHTC and MFA requirements, including documentation, reporting, and adherence to the Land Use Restriction Agreement (LURA) 
• Monitor service delivery to ensure no lapse greater than 30 days and notify leadership of any service interruptions
• Support property compliance efforts by maintaining program records for audits and regulatory reviews

Knowledge 

• Knowledge of LIHTC program requirements and New Mexico MFA QAP expectations 
• Understanding of community resources, social services, and family support programs 
• Knowledge of Fair Housing laws and resident rights

Skills 

• Strong communication and interpersonal skills 
• Ability to build partnerships with community organizations 
• Organization and documentation skills for compliance tracking 
• Ability to facilitate programs and engage residents 

Abilities 

• Ability to work independently and manage multiple priorities
• Ability to maintain confidentiality and professional boundaries 
• Ability to ensure compliance with regulatory and reporting requirements
• Physical Requirements and Working Conditions 
• Office environment with frequent computer and phone use 
• Must be able to lift 20 pounds at times 
• Frequent to constant sitting; occasionally standing and walking 
• Regular use of hands for keyboarding and handling documents 
• Ability to communicate effectively through written and verbal means 
• Continual need to maintain focus, follow established procedures, and manage multiple tasks 
• Must be able to perform essential job functions with or without reasonable accommodation 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS 

• Bachelor’s degree in social work, human services, education, or related field preferred
• At least two years of experience in resident services, case management, or community outreach required
• Experience working with families and children strongly preferred