Service Coordinator (Case Manager)

Recognized by Business NH  as the 2016 Non-Profit of the Year

Are you looking for rewarding work that enriches the lives of others?

Gateways Community Services, a $42M private non-profit corporation based in Nashua, NH, delivers services for 3.000+ individuals with disabilities, families coping with autism, and seniors in need of care. We bring high quality services to residents of Southern New Hampshire. We believe that all people are of great value and we strive to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community.

Many programs Gateways delivers are unique and leading edge for human services.

Gateways is often called on by the state and others to pilot programs since we have a long-standing reputation for being entrepreneurial and just as importantly, for delivering high quality programs. Clients and their families constantly say "your organization does whatever it takes to get the job done." Whatever it takes includes developing innovative programs based on local needs, fundraising, and advocating for change at the state level, and more.

Our dynamic, collaborative team of professionals work diligently to provide the high level of services we are often complimented for; as our agency continues to grow, we seek individuals with a passion for supporting others to join our mission. We welcome you to learn more and hopefully join our organization.

Please visit our website to learn more! www.gatewayscs.org

Are you looking to grow your career with an innovative, energetic, and strategically focused community social services agency? Gateways Community Services is seeking a Service Coordinator to join our collaborative, interdisciplinary team of professionals with experience working with individuals with developmental/intellectual disabilities.

Gateways Community Services believes that all people are of great value and strives to be innovative when providing quality supports needed for individuals to lead meaningful lives in their community. We support a diverse population of infants, children, and adults with developmental and intellectual disabilities. We are seeking a caring individual, dedicated to advocating and improving the lives of others.

In this position, the Service Coordinator will be leading the collaborative team of stakeholders involved in providing the highest quality supports so our adult participants may lead meaningful lives in their community.

Essential Job Responsibilities:

Service Coordination / Case Management:

• 
  Facilitate the annual service planning process, utilizing person-centered planning tools, techniques and SMART goals
  
• Provide assistance for individuals to access support services dependent on their needs (i.e. residential/vocational, medical, dental, psychological services, adaptive equipment, etc.)
• Information and referral to generic and specialized community supports
  
• Facilitate communication and maintain effective professional relationships with the team
  
• Maintain a working knowledge of adhere to all applicable state and federal program regulations
  
• Identify and advocate for needed funding for services
  
• Exercise discretion and independent judgment regarding development and monitoring of all services
  
• Manage Assistance to individuals' funds
  
• Negotiate service contracts with responding vendors and acquire services that are quality and value based. Ensure that the services negotiated are being provided in an appropriate manner
  
• Documentation/paperwork; prepare and maintain continuity of documentation throughout the client record as well as associated forms, applications, etc.
  

About You:

• 
  You are an energetic, driven and passionate professional who seeks to provide high quality customer service
  
• You seek rewarding and meaningful work in which you are able to provide services and better quality of life for others in need
  
• When faced with challenges, you are able to develop creative solutions and see through to successful outcomes
  
• Initiating and completing tasks and projects motivates you to do your best
  
• You exude enthusiasm and productivity in both team and independent environment settings
  
• You're a go-getter who seeks innovative ideas to provide better, more comprehensive services to children and families
  
• You have strong organization and time management skills; effective verbal and written communication and take pride in your work
  

We value our staff’s important contributions by offering a comprehensive benefits package including:

• Medical/Dental Insurance with 78-86% employer contribution of premium cost
  
• Employer paid Short Term/Long Term disability insurance
  
• Employer paid Life insurance
  
• 403(b) Retirement Savings Plan with Employer Matched contributions
  
• Voluntary pet, auto, and homeowners insurance
  
• No cost, confidential Employee Assistance Program services
  
• Generous Earned Time/Paid Time off
  
• 12 Paid Holidays
  
• Tuition & Continued Education Reimbursement program
  
• Team building exercises & company outings and potlucks
  
• Supportive and Encouraged Staff Development& Professional Skill Building
  
• Flexibility for family-friendly schedule and personal needs
  
• Friendly, collaborative, and supportive team environment
  
• Recognized Fit Friendly Workplace for 3+ years by the American Heart Association
  
• Have student loans? Our status as a 501(c)(3) not-for-profit public service organization means that working for us may make you eligible for some types of federal loan forgiveness programs (please see studentaid.ed.gov for more information)
  
• Equal Opportunity Employer
  
  

Job Requirements:

• Bachelor's Degree required in related field
  
• Prior casework or related experience with people who have developmental disabilities and their families
• Experience in dual diagnosis; mental health; or TBI/ABD highly desirable
  
• Ability to work effectively with individuals with developmental disabilities and ability to speak up and advocate on their behalf
  
• Case load varies- average ~35 individuals
  
• Effective interpersonal and communication skills both verbal and written
  
• Demonstrated ability to work independently and in a team setting
  
• Strong belief in provision of community services for people with developmental disabilities.
  
• Possess reliable transportation, valid drivers’ license and applicable vehicle insurance for business travel.
  
  

All your information will be kept confidential according to EEO guidelines.