Service Coordinator - Signage

Position Summary

As a Service Coordinator, you will be responsible for sign repair and maintenance throughout the United States using both internal and external resources. 

Essential Duties & Responsibilities

 Dispatch via purchase order or internal work order daily customer requests throughout the United States, within customer required time frame and with all client deliverables

• Help to qualify, select, negotiate and manage vendor partnerships throughout the country
• Maintain geographic vendor list with data to track vendor performance in each area
• Track all active calls from creation to billing with all required paperwork and follow up
• Reviews and enters work orders and/or Purchase Orders into a computer in order to automate the scheduling process.
• Track all relevant work order documents as required and defined in the company process
• Confirms that service call is on the service team’s schedule within required time frame, that they are there on the day promised and the work was complete per the requirements
• Generates quote for customer if “Not to Exceed” price will not cover the cost of repair
• Tracks overall profitability for each service call
• Confirms that all information for customer invoicing is accurate and completed on a timely basis
• Reports status of all service work orders to customer on a regular basis with great customer service
• Coordinates weekly scheduling meeting with internal team and customers
• Confirms vendors have a current Certificate of insurance and W-9 on file with company
• Assist internal project management team as required and time allows

 SKILLS / EXPERIENCE:

•  1 -3 years of service coordinator experience is a plus
•  Must have a customer service orientation with an understanding of how to provide outstanding customer service.
•  Excellent verbal and written communication skills
•  Good vendor management skills
•  Ability to handle pressure situations
•  Proficient in word and excel. Comfortable with computers and technology
•  Work in fast pace environment
•  Must be able to work in team environment
•  Detail oriented and very organized.
•  Knowledge of M1 and Smartsheet is a plus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Typical office conditions: protection from weather conditions but not necessarily from temperature changes.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand, walk, or stoop. Occasional lifting and/or moving up to 10 pounds is required.

Cima Network is an Equal Opportunity employer