Service Counter Technician

Conrad Company Holdings, a fast growing, award-winning family-owned business located in York, PA is looking for a full-time Service Counter Technician to join our growing Service Counter team at our PennAir division. We are a premier solution provider of hydraulic, pneumatic and automation products. Our Service Counter Technicians are responsible for the sale and fabrication of hydraulic and pneumatic hoses and their associated hardware, as well as assisting customers in a professional manner by providing prompt and efficient service to achieve maximum sales and customer satisfaction.

Responsibilities

• Assemble and repair pneumatic and hydraulic hose products accurately and safely.
• Serve walk-in customers promptly and professionally.
• Assist customers with part identification and product selection.
• Perform basic inventory checks and cycle counting as assigned.
• Support other service functions during peak demand.
• Maintain a safe and clean work environment by keeping all retail areas, warehouses, and workstations neat and orderly.
• Follow all proper safety procedures to ensure the safety of both employees and customers, and exercise proper care in the use of tools and equipment.
• Always present a professional image to vendors, customers, and associates.
• Additional duties and responsibilities as needed.

The Conrad Company offers a competitive compensation package including 401(k) Plan, Medical, Dental, Vision, Life & Disability insurance, and PTO. We are community-minded and encourage our associates to be active in volunteering.

• High School Diploma or equivalent
• Experience working in service or hose and fittings counter for industrial equipment  
• Mechanical knowledge and background
• Ability to learn and communicate the products and services offered.
• Able to determine customer needs and suggest alternatives and/or additional items related to the customer's order.
• Energetic self-starter willing to work hard with proven ability to consistently show up for work on time
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Possess basic math skills and knowledge of measurements and their conversion equivalents
• Basic computer skills
• TIG Welding experience is a plus
• Steel/Stainless tube bending/flaring ability
• Must be able to regularly lift and/or move a minimum of 50lbs.