Service Courier/Dispatcher

Automotive Service Dispatcher - Essential Duties

• Implements and maintains an effective dispatch system.


• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.


• Prioritizes and controls all comebacks to ensure proper and prompt attention.


• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.


• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.


• Maintains timely and professional contact with service advisors, techs and management.


• Maintains an organized and up-to-date repair log.


• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.


• Communicates job status with the next shift supervisor.


• Maintains a clean work area.


• Maintains a professional appearance.


• Other tasks as assigned by need of the company.