Service Customer Care Representative

Company Overview

Rod Baker Ford is a family-owned automotive dealership that has been serving the Plainfield community since 1963. With a commitment to fair treatment and exceptional customer experiences, we have grown from a small operation to a thriving business with over 130 employees, dedicated to upholding our family values while adapting to the changing times.

At Rod Baker Ford, we believe taking care of people comes first. We are looking for a Service Customer Care Representative who enjoys helping others, creating positive experiences, and making each guest feel valued. If you love connecting with people and want to be part of a team that feels like family, we would love to meet you!

What You'll Do:

• Welcome every guest with a smile and genuine care


• Help schedule and organize service appointments


• Keep customers updated and informed along the way


• Support our service team so the experience is smooth and stress-free

What We're Looking For:

• A friendly and positive attitude, someone who is easily approachable


• Someone who enjoys working with people and building relationships


• Good communicator who is comfortable on the phone and in person


• Organized, dependable team player

Why You'll Love It Here:

• A supportive, family-like work environment


• Competitive pay and benefits


• Growth opportunities as we continue to serve more guests


• Employee perks, including discounts on vehicles and service

Job Type: Full-time

Benefits:

• 401(k)


• 401(k) matching


• Health, Dental and Vision Insurance with HSA options


• On-the-job training


• Paid time off