Service Department Appointment Coordinator

Responsibilities:

• Must be techolo


• Determine customer’s primary concern and schedule the necessary appointment.


• Establish and maintain great customer relationships that encourage repeat and referral business.


• Work as a team player and uphold the company’s standards of professionalism and integrity.


• Develop and maintain a knowledge base of the evolving products, services and needs of the dealerships.


• Answer all incoming customer calls promptly and professionally.


• Document conversations and update customer records after each interaction.


• Setting service appointments using the company’s electronic scheduling system


• Work cooperatively with the service and other internal teams.


• Communicate with callers and visitors in a professional, friendly, and efficient manner.


• Schedule and confirm appointments for clients


• Coordinate with clients and staff to ensure smooth scheduling process


• Maintain accurate and up-to-date appointment calendars


• Answer phone calls and respond to emails regarding appointment inquiries


• Provide exceptional customer service by addressing client concerns and resolving any scheduling conflicts


• Assist with administrative tasks such as data entry, filing, and organizing documents

Qualifications:

• Technically adept


• Technologically fluent


• High school diploma or equivalent


• Excellent communication skills, both verbal and written


• Strong organizational and time management abilities


• Attention to detail and accuracy in maintaining appointment schedules


• Proficient in using computer systems and software


• Ability to multitask and prioritize tasks effectively


• Previous experience in a customer service or administrative role is preferred

Biondi Lincoln, Located in Monroeville, PA, has an opening for a Service Department Appointment Coordinator. This is a great opportunity for career growth and financial growth opportunities. Apply Today!

We offer competitive pay and a supportive work environment. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.

Job Type: Full-time

Benefits:

• 401(k)


• 401(k) matching


• HSA


• Dental insurance


• Health insurance


• On-the-job training


• Paid time off


• Vision insurance