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Service Department Appointment Coordinator

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Job Description - Service Department Appointment Coordinator




Responsibilities:



  • Must be techolo

  • Determine customer’s primary concern and schedule the necessary appointment.

  • Establish and maintain great customer relationships that encourage repeat and referral business.

  • Work as a team player and uphold the company’s standards of professionalism and integrity.

  • Develop and maintain a knowledge base of the evolving products, services and needs of the dealerships.

  • Answer all incoming customer calls promptly and professionally.

  • Document conversations and update customer records after each interaction.

  • Setting service appointments using the company’s electronic scheduling system

  • Work cooperatively with the service and other internal teams.

  • Communicate with callers and visitors in a professional, friendly, and efficient manner.

  • Schedule and confirm appointments for clients

  • Coordinate with clients and staff to ensure smooth scheduling process

  • Maintain accurate and up-to-date appointment calendars

  • Answer phone calls and respond to emails regarding appointment inquiries

  • Provide exceptional customer service by addressing client concerns and resolving any scheduling conflicts

  • Assist with administrative tasks such as data entry, filing, and organizing documents


Qualifications:



  • Technically adept

  • Technologically fluent

  • High school diploma or equivalent

  • Excellent communication skills, both verbal and written

  • Strong organizational and time management abilities

  • Attention to detail and accuracy in maintaining appointment schedules

  • Proficient in using computer systems and software

  • Ability to multitask and prioritize tasks effectively

  • Previous experience in a customer service or administrative role is preferred


Biondi Lincoln, Located in Monroeville, PA, has an opening for a Service Department Appointment Coordinator. This is a great opportunity for career growth and financial growth opportunities. Apply Today!


We offer competitive pay and a supportive work environment. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you.




Job Type: Full-time




Benefits:



  • 401(k)

  • 401(k) matching

  • HSA

  • Dental insurance

  • Health insurance

  • On-the-job training

  • Paid time off

  • Vision insurance





Original job Service Department Appointment Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Biondi Motor Company

We are seeking a Senior Master Technician who is Ford-certified to join our team! This individual will be responsible for performing a variety of mechanical ser...

Read more about the company

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