Service Department Associate

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are: 

10050 W Bell Road Sun City, AZ

13850 W Camino Del Sol Sun City West, AZ

17026 W Bell Road Surprise, AZ

13724 W Waddell Road Surprise, AZ

General Summary

The Service Department Associate will assist customers with items that require assistance in assembly or completion.

They will also assist in the stocking of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

Service Department:

• Duplicate customer keys

• Repair and build window screens

• Write up work orders for window screen orders

• Rekey customer locks

• Cut glass

• Sharpen customer items such as knives, shears, etc.

• Cut and program customer vehicle keys

• Complete other household item repairs for customers

Customer Service:

• Provide a positive representation of Big K Ace Hardware.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Possess a friendly outgoing demeanor; work well with customers as well as associates.

• Ensure all pages and calls are answered promptly, courteously and effectively.

• Forward any customer complaint that cannot be handled to a member of management.

• Possess strong product knowledge and knowledge of store layout and location of products.

• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.

• Assist with stocking of merchandise throughout the store.

• Assist with maintaining back stock levels.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.

• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.

• Assist with merchandise resets through the store.

• Provide assistance to Management, i.e. price changes, special orders.

• Ensure signage is current throughout the store.

• Participate in store meetings.

• Be professional in appearance and actions.

• Perform all other duties as assigned.

Qualifications:

Ability to perform and understand basic mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions in order to complete service billing tickets for check out.

Requirements:

A friendly, helpful attitude, ability to work with people.  A willingness to learn product features and applications to better help our customers solve their home repair problems.

Experience:

Retail or Hardware knowledge preferred, but not necessary.  

Physical Demands:

Standing, walking, lifting (up to 40 lbs)

Only full-time positions are eligible for insurance benefits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount