Service Department BDC Representative Customer Service (entry level appointment scheduler)

Join our team at Hyundai, Mazda and Chevrolet of Wesley Chapel!

We are a busy car dealership in the Wesley Chapel area looking for the right individuals to fill full time positions in our Service BDC. (Great benefits available after 90 days.)

Daily tasks would include but are not limited to; answering inbound phone calls and tending to customer needs for their vehicles via phone, following up with customer requests from our website via phone, email and text, scheduling service appointments, outbound customer retention phone calls as well as general clerical duties.

Requirements:

• Clear, cordial phone etiquette.
• Ability to work well in a busy high stress environment.
• Team player, while also being able to work independently.
• Great listening and problem solving skills.
• MUST be great at multi-tasking.
• Ability to self-start and complete tasks in a timely manner with little to no supervision.
• MUST be responsible, mature and have a positive attitude.
• Be prepared and on time, have great attendance.
• Microsoft Office skills are a plus, must be proficient with email and data entry.
• Automotive knowledge is a huge plus but not necessarily required.
• Training takes place in New Port Richey office.

Mandatory background, driver’s license and drug test.