Service Department Cashier/BDC Associate

Sky Auto Group is accepting applications at our Provo Ford location for a customer service driven Business Development Center associate to schedule customer appointments, route incoming phone calls, process payments, and assist on our service drive.

Responsibilities

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  Answer customer calls and establish follows-up with sales appointments.
  
  


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  Take customer payments and invoice Service and Parts customers.
  
  


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  Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  
  


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  Provide customers with initial product information and direct them to the appropriate dealership resources.
  
  


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  Present initial financing options based on customer needs.
  
  


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  Follow up with leads that are not ready to make an appointment or no-show.
  
  


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  Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
  
  


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  Utilize CRM tracking system daily.
  
  


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  Scan finalized invoices into our electronic filing system.