Service Desk Analyst

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Position Summary

It’s an exciting time to be a part of SunSource, we are a growing company seeking a highly talented and passionate Service Desk Analyst to assist with managing incidents, service requests and communication for our associates. This position will support our associates to improve our user experience and optimize user productivity. A successful candidate must be customer focused, be a strong problem solver and an effective communicator in a fast-paced environment.

Responsibilities & Qualifications

Key Responsibilities

· Diagnose and resolve incidents for diverse environment of hardware, software, and applications platforms Creating incidents and service requests on behalf of customers.

· Execute provisioning activities associated with onboarding and off boarding employees.

· Administration of active directory, 0365 environment, CRM applications and ERP platforms.

· Contribute to the development of knowledge base information to improve self-service portal.

· Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone.

· Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents.

· Triage incidents accordingly and bringing them to a resolution in accordance with established enterprise service desk SLA’s.

· Participate in complex, specialized technical investigations to determine system and design standards and performance parameters for new products, platforms and associated network technologies, software, and systems.

· Administration of all computer hardware and software procurement.

Would you rather see what we have to offer? Check out SunSource Core Competency video www.sun-source.com

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov).  WE PARTICIPATE IN E-E-Verify Participation Poster English and Spanish .  If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned.   Sun-Source | Privacy Policy