Service Desk Support Analyst

We do have a job opening for  Service Desk Support Analyst for our direct client State of MN. The position details are given below:

Minimum Qualifications

• High school diploma/GED with four (4) years’ experience in Technical Support roles
  

• An Associates degree substitutes for 2 years of experience
  

• A Bachelor’s degree substitutes for 4 years of experience
  

Desired Skills

• Knowledge of computer hardware, software, and mobile device components.
  

• Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
  

• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
  

• Knowledge of Active Directory, Group Policy, and endpoint security tools.
  

• Knowledge of ITIL best practices for incident and asset management.
  

• Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
  

• Skilled in prioritizing and resolving service tickets efficiently.
  

• Skilled in communication and collaboration with users, technical staff, and management.
  

• Skilled in analyzing and identifying trends or root causes of recurring technical issues.
  

• Ability to identify potential IT security-related situations.
  

• Ability to deliver high-quality, customer-focused technical support.
  

• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  

• Ability to adapt to evolving technologies and organizational needs.