Service Dispatcher

Are you a detail-oriented, organized individual with a passion for being customer focused? We’re a dynamic company that thrives on delivering top-quality service to our customers and We’re looking for a Service Dispatcher to join our growing team!

Candidates should have outstanding communication skills, be a self-motivator, with ability to work independently and efficiently in an industrial-type environment! 

Key Responsibilities, include but are not limited to:

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.


• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.


• Handle incoming phone calls.


• Monitor and track the progress of service jobs to ensure timely completion and resolve any scheduling conflicts.


• Coordinate with internal departments to ensure necessary resources and information are provided to technicians for each service job; details include-location, equipment, custom instructions/notes, job details.


• Maintain accurate and detailed records of service requests, technician assignments, and customer communications using scheduling systems.


• Manage multiple databases with accurate data.


• Analyze and optimize routes and schedules to improve efficiency and reduce costs.


• Ability to lift up to 20lbs when assisting with miscellaneous duties.


• Execute additional duties and responsibilities as assigned. 

Qualifications:

• Proven experience in dispatching, customer service, or a related role.


• Strong communication and interpersonal skills to interact effectively with customers and team members.


• Excellent organizational and time-management abilities.


• Proficiency with scheduling tools, and Microsoft Office Suite.


• Ability to multitask and remain calm under pressure in a fast-paced environment.


• Problem-solving skills with a focus on finding practical and efficient solutions.

Personality Traits:

• Detail-Oriented: Ensures all information is accurate and all schedules are clearly communicated.


• Proactive: Anticipates potential scheduling conflicts and resolves them before they arise.


• Calm Under Pressure: Handles emergency requests and challenging situations with composure.


• Customer-Focused: Prioritizes customer satisfaction and ensures service standards are met.


• Efficient: Manages time and resources effectively to maximize productivity.


• Team-Oriented: Works collaboratively with technicians and internal departments to achieve goals.


• Adaptable: Quickly adjusts schedules and plans in response to changing circumstances.

Gerhart Benefits package includes:

• Benefits package: various medical options including 100% employer covered benefits, dental, and vision plans


• Paid Time off


• Life Insurance


• Matching 401k


• Paid holidays

Come work with us; Qualified candidates should apply today to be considered for the position!