Service Lane Technician

A Service Lane Technician is responsible for providing maintenance and repair services for a company's fleet of vehicles in the service lane, working directly with fleet management and technicians to ensure that vehicles are operational and ready for use. This role combines customer service, technical skills, and organizational expertise to ensure the smooth operation of fleet vehicles, reducing downtime and maintaining vehicle performance.

• Ensure that any fleet-specific concerns (e.g., high mileage, extended use) are noted and flagged for further inspection.
• Conduct regular maintenance tasks on fleet vehicles, such as oil changes, tire rotations, brake inspections, fluid top-offs, and air filter replacements.
• Assist in performing preventive maintenance, ensuring that fleet vehicles meet required standards and stay on schedule for service.
• Follow manufacturer recommendations and industry standards for vehicle maintenance, keeping records of service history for each vehicle.
• Accurately log vehicle service history and related repairs, ensuring that records are up-to-date and easily accessible for fleet management.
• Maintain service lane documentation, including tracking vehicle mileage, service dates, and required repairs.
• Prepare service reports for fleet management, detailing the status of vehicles and any potential issues that need attention.
• Ensure that all vehicles in the fleet are properly cleaned, fueled, and ready for use after maintenance or repair services.
• Coordinate the movement of vehicles into and out of the service lane efficiently, ensuring that vehicles are processed in a timely manner to reduce downtime.
• Work closely with other technicians to prioritize and schedule fleet vehicles based on operational needs.
• Ensure all vehicles comply with safety regulations and standards, checking for issues like tire pressure, brake functionality, and lights.
• Maintain a clean and safe service lane environment, adhering to safety protocols and best practices.
• Perform basic safety checks on equipment and tools used in servicing fleet vehicles.
• Interact with fleet drivers, addressing concerns and providing updates on the status of their vehicles.
• Assist in educating fleet drivers on basic vehicle maintenance (e.g., how to check fluid levels or tire pressure) to promote long-term vehicle care.
• Communicate effectively with fleet management to update them on the fleet's status, repairs needed, or potential issues that could affect vehicle performance.
• Diagnose minor mechanical and electrical issues with fleet vehicles, and assist technicians with more complex problems.
• Escalate major repair needs to the appropriate technical team members or service manager.
• Ensure that all issues are resolved in a timely manner to minimize the impact on fleet operations and vehicle availability.
• Monitor fleet vehicle usage and performance to identify trends or recurring issues.
• Assist in optimizing the fleet's maintenance schedules to reduce downtime and increase vehicle lifespan.
• Recommend operational improvements or cost-saving measures related to vehicle maintenance and fleet management.

• A high school diploma or equivalent is required.
• Certification in automotive repair (e.g., ASE Certification) is a plus.
• Previous experience in automotive maintenance or service lane operations, particularly in fleet management, is preferred.
• Strong understanding of vehicle systems (engines, brakes, electrical, suspension) and basic diagnostic skills.
• Ability to communicate with fleet drivers and managers to ensure that vehicle needs are addressed promptly.
• Ability to spot issues with vehicles quickly and ensure that accurate records are maintained.
• Ability to troubleshoot minor mechanical issues and coordinate repairs with appropriate technicians.
• Ability to work on vehicles, lift equipment, and stand for extended periods.

• Comprehensive health, dental, and vision insurance
• 401(k) with company-matched contributions
• Company-sponsored life insurance
• Paid vacation, holidays, and sick days
• Free travel on Greyhound  
• Union membership & representation
• Career Advancement Opportunities 

Greyhound is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.