Service Manager

SUMMARY

Hampton Hyundai/Genesis is looking for a service manager to join our team. If you enjoy delivering an excellent customer experience and have prior experience working as a service manager, we want to talk to you!

WE OFFER:

• Health, Dental, Medical


• 401K


• Paid Time Off

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service


• Serve as a liaison between technicians and customers


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer


• Manage and hire technicians and service advisors


• Interview and make new hires


• Distribute work between technicians


• Prioritize required services


• Ensure customer has a positive dealership experience


• Provide concierge support for all owner inquiries, whether by phone or in person.
  

  Classic Hyundai of Hampton is seeking a dedicated and experienced Service Manager to join our team in Hampton, VA. The Service Manager will oversee the daily operations of the service department, ensuring exceptional customer service and efficient workflow. This role requires strong leadership skills, a passion for automotive service, and the ability to foster a positive work environment.

  
  

  Responsibilities

  
  
  
  
  • Manage and supervise the service department staff to ensure high-quality customer service and operational efficiency.
  
  
  • Coordinate service schedules and workflow to maximize productivity and meet customer expectations.
  
  
  • Develop strategies to increase service department revenue and customer satisfaction.
  
  
  • Maintain communication with customers regarding service status and resolve any issues promptly.
  
  
  • Ensure compliance with company policies, safety standards, and industry regulations.
  
  
  • Train, mentor, and motivate team members to achieve performance targets.
  
  
  • Manage inventory and ordering of parts and supplies.
  
  
  
  

  Requirements

  
  
  
  
  • Proven experience in automotive service management or a similar role.
  
  
  • Strong leadership and organizational skills.
  
  
  • Excellent communication and interpersonal abilities.
  
  
  • Knowledge of automotive service processes and technologies.
  
  
  • Ability to handle multiple tasks and work in a fast-paced environment.
  
  
  • Customer-focused with problem-solving skills.
  
  
  • Valid driver’s license.
  
  
  
  

  Benefits

  
  
  
  
  • Competitive compensation package (details to be discussed during the hiring process).
  
  
  • Opportunities for professional growth and development.
  
  
  • Positive and supportive work environment.
  
  
  • Employee discounts and perks.
  
  
  
  

  About the Company

  
  

  Classic Hyundai of Hampton is a trusted automotive dealership located in Hampton, VA. We pride ourselves on delivering excellent customer service and quality vehicles. Our team is committed to creating a welcoming environment where employees and customers alike feel valued and supported. Join us and be part of a company that is dedicated to excellence in every aspect of the automotive industry.

  
  

REQUIREMENTS:

• Technical automotive knowledge


• Demonstrated ability to manage others


• Organized and friendly personality


• Dealership experience preferred

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 25 years, we are proud to have grown from 1 store to 30-plus stores. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and often promote from within.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.