Service Manager

Sodexo InReach has an immediate opening for a Vending Service Manager to join our Santa Clara, CA branch.

Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just can’t bear the thought of being boring. We like to have fun and be a bit quirky. We work in a buzzword-free zone. We look for what’s new, what’s next, and what the future holds…we invite you to be part of our exciting future.

With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust.

Our culture is to do the right thing – always. We are a diverse group, and we are all about inclusion, wellness, sustainability and supporting local partners. Reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products and ingredients with a lower carbon footprint – it’s all part of who we are, and it’s embedded in our daily actions.

The successful candidate will be responsible for leading and managing all aspects of the service function within the branch. This role ensures that equipment is operational, service calls are completed within established timelines and installs and removals are executed seamlessly. The Service Manager drives operational discipline, enforces process adherence, and ensures a high level of customer satisfaction.

• Own and manage the service department, ensuring all equipment in the field is operational and maintained to standard
• Ensure all equipment is prepared, tested, and ready for installs and removals
• Oversee and support the planning and execution of installs and removals ensuring all installs are completed on time, meet quality standards and follow company procedures
• Partner with sales, account management, and customers to align on timelines and expectations
• Enforce adherence to company processes, SOPs, and safety standards – identifying gaps in execution and implement improvements to drive consistency
• Act as the central point of coordination for service-related activities

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor’s Degree or equivalent experience
• Minimum-3 years’ work experience in service technician management
• Proven experience in service operations, field service, or equipment management
• Strong organizational and project management skills with the ability to manage multiple priorities
• Ability to lead cross-functional coordination and drive accountability
• Strong communication skills with a focus on professionalism and clarity
• Experience working in fast-paced, operational environments

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services