Service Manager

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services® is hiring a Service Manager. The Service Manager is responsible for providing leadership and direction to assigned regional service technicians and staff, as well as implementing action plans. As a leader, you will drive the execution and performance of the team and ensure branch, region and national goals and objectives are met.

RESPONSIBILITIES:  

• Effective leadership skills with the ability to build strong relationships internally with all level of the organization, as well as mange challenging service delivery timelines, and represent the organization during customer site visits and job walks
• Foster collaboration and maintain strong interdepartmental relationships between installation, service, and sales teams, to include install-to-service turnovers
• Supervise all service engagements, retention efforts, and technician performance in assigned areas, escalating issues as needed
• Plan, organize, schedule, and manage daily service activities, providing technical guidance and support to staff, including oversight of field-based job walks
• Support building an effective service organization focused on customer satisfaction, growth and strong field presence through customer engagement
• Maintain and monitor customer communication, conduct site visits as needed, and quickly resolve issues, concerns or complaints, while escalating appropriately to leadership
• Communicate directives and enforce compliance with policies, safety standards and service level agreements, while managing schedules to meet contract requirements
• Promote new service contracts while supporting operational alignment, business growth, and customer engagement through site visits

QUALIFICATIONS:

• High School diploma or equivalent
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, managing technicians, etc.)
• Minimum of three (3) years of management experience in electronic security, service or related industry
• Minimum of three (3) years of experience in Project Management, Client Management, Engineering, or as a Senior Field Technician (techniques & tools) or equivalent
• Ability to travel up to 20% in a designated region
• Possess the ability to remotely troubleshoot technical electronic and software-based issues
• Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
• Possess a technical acumen, along with analytical and decision-making skills
• Self-motivated with the ability to motivate and influence others
• Ability to establish and maintain effective working relationships with both internal and external customers

BENEFITS:

• Pay: $100,000 - $135,000 annually + 20% bonus potential + company vehicle + gas card
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.