Salary :
$85,000 - 95,000 yearly
Experience Required: 4-7 Years of Residential HVAC Experience (Tech background required)
Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.
This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.
Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin.
Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.
Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.
Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.
Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.
Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.
Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.
Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.
Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.
Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.
4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.
Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools.
Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.
Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.
People Leader: Strong communication skills with a track record of building team trust and driving technician growth.
Valid driver’s license with a clean driving record.
We believe in rewarding leaders who take ownership and drive measurable results:
Competitive Compensation: $85,000 – $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (OTE: 95,000-110,000+)
Insurance: Health, Dental, and Vision insurance options available after 90 days.
Time Off: Paid Time Off (PTO) and company-observed paid holidays.
Tech Package: Company-provided smartphone, tablet, and management tools.
Growth: Ongoing executive coaching and professional development.
If you are a tech-savvy HVAC leader ready to take full ownership, fix operational challenges, and transform a service department, submit your resume today! Aire Serv of NE Ohio is an equal opportunity employer.
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