Service Manager

At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

We are seeking an individual to be a part of our rewarding team. Applicants must be hard working, fast moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Responsibilities:

• Lead team with best practices
• Coach team members
• Provide a remarkable guest experience
• Demonstrate the ability to work in all Front of House positions
• Know all basic food prep
• Responsible for knowing what to do when the computer/register fails
• Count and verify registers and coupons
• Responsible for party trays and taking orders properly
• Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
• Read and interpret CEM reports
• Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
• Train on how to satisfy a disappointed customer (L.A.S.T.)
• Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
• Demonstrate the ability to close a shift and code end of shift items properly
• Handle customer and employee injuries (SEDGWICK)
• Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
• Know and be able to train on all policies

Availability:

• Part Time needs 4 shifts with open or close availability and Full Time needs 8 shifts with open or close availability

Qualifications: 

• High school degree is required. BA/BS in Food Service or Culinary Management is preferred
• 2+ years of recent restaurant management experience 
• Reliable transportation
• Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
• A passion for people and service
• Able to lead, coach and delegate a team of individuals in a fast-paced environment
• Able to make quick decisions with the restaurant's best interest in mind
• Ability to develop others and an eagerness to learn and improve yourself

Benefits: 

• Sundays off!
• Access to a large variety of discounts through Chick-fil-A partnerships 
• Scholarship opportunities
• Competitive pay
• Medical benefits
• 401k
• Free meals with every shift
• Uniforms provided

Why do our Leaders LOVE working for Chick-fil-A?

• Flexible Hours – We understand that you may a life outside of work. We try our best to arrange your work schedule around those commitments.
• Opportunity for advancement.
• College Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
• Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It’s a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are family!
• Closed Sundays.

Needs for Success:

• Supervisory, leadership, management and coaching skills
• Good communication skills both written and verbal
• Ability to communicate on various levels to include management, customer and associate levels
• Knowledge of financial, budgetary, accounting and computational practices
• Proficient computer skills; Microsoft Office programs, e-mail, and the Internet
• Ability to perform various motor skills, such as lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping and arm-hand coordination on a continuous basis
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Strong client relationship skills

Work schedule

• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Referral program
• Employee discount
• Paid training