Service Manager

Greater Boston Area | High-Volume Import Dealership

A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportunity for a proven leader who is passionate about customer satisfaction, employee development, operational excellence, and profitability.

Responsibilities

• Lead and manage all aspects of dealership service operations


• Drive customer retention and CSI performance


• Recruit, train, develop, and retain service advisors and technicians


• Monitor and improve productivity, efficiency, and profitability


• Ensure compliance with manufacturer and dealership standards


• Maintain effective workflow, scheduling, and repair order management


• Collaborate with parts, sales, and leadership teams to achieve dealership objectives

Qualifications

• Minimum 3 years of automotive service management experience


• Track record of improving CSI, employee performance, and departmental profitability


• Strong leadership, communication, and organizational skills


• Experience in a high-volume dealership environment preferred


• Reynolds & Reynolds, CDK, or similar DMS experience a plus


• Valid driver's license and clean driving record

What We Offer

• Competitive compensation package with performance incentives


• Health, dental, and vision insurance


• 401(k) with company match


• Paid vacation and holidays


• Professional development and advancement opportunities


• Supportive, team-oriented work environment

If you are a results-driven leader looking for an opportunity to make an impact with a successful and growing organization, we encourage you to apply today.

Equal Opportunity Employer.