Service Manager

Service Manager

Position Summary

The Service Manager leads all service department operations, ensuring efficiency, profitability, and high levels of customer satisfaction. This role oversees technicians and advisors, manages workflow, and drives key performance metrics such as labor sales, productivity, and CSI. The position balances operational execution with customer experience and financial performance.

Essential Functions / Key Responsibilities

• Execute core responsibilities aligned to dealership performance and operational standards
• Drive accuracy, efficiency, and accountability within the role
• Collaborate across departments to ensure seamless operations
• Identify issues proactively and implement solutions
• Maintain compliance with OEM, legal, and internal standards

Additional Responsibilities

• Support leadership with reporting and insights
• Assist in training and onboarding where applicable
• Drive continuous improvement initiatives
• Maintain documentation and audit readiness

Qualifications

• Relevant dealership or functional experience preferred
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment
• Effective communication and problem-solving abilities

Work Environment

• Dealership environment with cross-functional interaction
• May involve multi-rooftop coordination

Physical Requirements

• Combination of desk and active work
• Occasional lifting depending on role

Schedule

• Full-time; may include evenings and weekends

KPIs

• Accuracy and error rate
• Timeliness and completion
• Customer satisfaction (if applicable)
• Department-specific performance metrics