Service Manager

Service Manager

Summary:
Responsible for running an efficient service department; will operate the department at maximum
production while controlling costs, building and maintaining a loyal customer base, maintaining
good employee relationships, recruiting new employees, setting and obtaining profit objectives and
maintaining customer service records as well as assisting with other departmental records

Essential Duties:
Ensures departmental profitability while striving to meet goals and objectives
Hires, trains, motivates, counsels, and monitors the performance of all service department
staff
Is familiar with and able to perform all departmental duties
Conducts meetings with departmental employees as needed to discuss operations and/or problems
that arise
Establishes and maintains good working relationships with customers to encourage repeat and
referral business
Services as a liaison with factory representatives
Greets all customers promptly and gives firm estimates on costs and time requited for repairs
and maintenance
Handles all customer complaints courteously and promptly
Handles after hour service calls as needed for your team
Maintains the highest possible standards of workmanship
Maintains records of training and schedules training for techs required by
manufactures/suppliers
Develops systems to check for quality of workmanship and jobs performed. Leads quality
control inspection
Strives for teamwork and harmony with other departments
Maintains a repair order system that follows the "three C's"; complaint, cause and correction
Maintains accurate records and ensures warranty parts retention and downloads
Works with parts department to ensure proper parts stocking of high use parts
Ensures units are triaged within 2 hours and repair plans are communicated to customers
Communicates effectively with all customers in a manner that reflects positively on oneself,
the dealership and the brands
All other duties as assigned

Qualifications:

At least five (5) years of service management experience required
CDL preferred
Must display excellent leadership and communication skills
Requires previous supervisory experience
Must have positive, can-do attitude
Must have strong work ethic and commitment to extra hours when needed

Work Environment:
The employee will be exposed to moving parts and electrical current. Exposed also to grease,
chemicals, dust, dirt, and the heat and cold of the outdoors.

EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.