Service Manager - Heavy Equipment

SERVICE MANAGER – HEAVY EQUIPMENT
Juneau, Alaska
Relocation Available

CMI is looking for a Service Manager to run our Juneau operation.

This is not a sit-behind-a-desk role. You will be responsible for keeping a heavy equipment service department moving in one of the most demanding territories in Alaska.

If you’re comfortable managing people, controlling workflow, and handling a fast-paced environment, this is a strong opportunity

WHAT YOU’LL BE RESPONSIBLE FOR

• Running daily scheduling and dispatch (shop & field)


• Controlling WIP, backlog, and job flow


• Making sure jobs move from quote → approval → completion → billing


• Keeping technicians productive and accountable


• Working with parts, sales, and rental to support customers


• Managing downtime situations where response matters


• Maintaining a safe and professional shop

You are responsible for how the department runs. Not just overseeing it.

WHAT WE’RE LOOKING FOR

• Experience running a shop, fleet, or field service team


• Background in heavy equipment, mining, construction, or similar


• Someone who can make decisions and hold people accountable


• Clear communicator who can handle customers and internal pressure


• Comfortable working in a fast-moving, sometimes reactive environment

No degree required. Experience matters.

COMPENSATION

• Base Salary DOE


• Bonus + profit sharing


• Full benefits (medical, dental, vision)


• 401(k) with match


• Paid time off


• Relocation assistance available

LOCATION

Juneau, Alaska
No state income tax. Strong hunting, fishing, and outdoor access. Tight community.

WHY THIS ROLE

This is a key leadership position in the branch. Working directly with ownership and control over how the service department runs day to day.

If you can take ownership and execute, there’s long-term opportunity here.