Service Manager (Honda)

Location: Vista, CA| Type: Full Time | Salary Range: $180,000 - 240,000

• Lead and oversee the daily operations of the Service Department


• Coach, motivate, and develop Service Advisors, Technicians, and support staff


• Monitor department performance and key performance indicators


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  Review repair orders, labor hours, ELR, gross profit, and overall department performance
  
  


• Monitor and improve customer satisfaction, NPS, open surveys, and customer feedback


• Assist with resolving customer concerns and service-related issues in a professional manner


• Ensure Service Advisors are following proper processes and effectively communicating with customers


• Monitor technician productivity, efficiency, flagged hours, and workflow


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  Conduct regular team meetings, coaching sessions, and performance reviews
  
  


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  Work with Parts and other departments to ensure an efficient service operation
  
  


• Ensure dealership and Honda service processes, policies, and standards are followed


• Maintain a clean, organized, professional, and customer-friendly service environment


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  Step in and support the team during high-volume periods and help keep operations moving efficiently
  
  

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  Previous Service Manager or Assistant Service Manager experience in an automotive dealership (Honda Preferred)
  
  


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  Proven ability to lead, coach, and hold a team accountable
  
  


• Strong customer service and communication skills


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  Ability to analyze department performance and identify areas for improvement
  
  


• Strong problem-solving and decision-making skills


• Ability to work in a fast-paced, high-volume dealership environment


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  Valid driver's license and acceptable driving record
  
  

• Customer satisfaction and NPS


• Customer Pay Hours and Repair Orders


• Technician productivity and efficiency


• Effective Labor Rate (ELR)


• Labor and Parts gross profit


• Department sales and monthly profitability


• CSI and survey performance


• Open customer concerns and survey follow-up


• Advisor performance and process compliance


• Technician workflow and flagged hours


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  Overall Service Department retention and performance