Service Manager - Platform Services

Seeking an upbeat, experienced professional to manage and maintain an already excellent team. Ideal candidate will have demonstrated success as a people leader. This is a hybrid (office/home) position based in downtown Sacramento. 

The Service Manager - Platform Services is responsible for the success of the daily workflow in the Fulfillment/Online Services department, including Registered Agent services. Guide and train staff, monitor production, ensuring written procedures are updated as processes change to meet FCS quality standards and deadlines.  This role plays a vital role in supporting functions and tasks of the department, communicating and encouraging the company’s Mission and Core Values. 

First Corporate Solutions (FCS) services the financial and legal communities with UCC, corporate and real property risk management solutions for searching, filing and document retrieval due diligence. With clients ranging from government agencies to financial institutions, we are founded on providing the best customer service in the industry. See more at www.ficoso.com.  

KEY RESPONSIBILITIES

• Lead team and direct workflow to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Coach, counsel, mentor and develop staff and cross-train within team and other departments.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified core values of the organization.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, cost/expense      control, efficiency, and output.
• Review performance data that includes financial and activity reports, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.

• At least 5 years’ experience working in an office environment directing workflow, guiding coworkers in a supervisory role
• Demonstrated success as a people leader
• Some college or a bachelor's degree in a business-related field
• Ability to successfully train on procedures and processes and maintain documentation 
• High competence of computer applications including full Microsoft Suite and internet searching