Service NPD Coordinator

Job Description:

This position is under the direction of and reporting to Service NPD Manager in Product Services.  Primary duties are to report to / support in the research and execution of new product development, Service operations support within the New Product Development (VIGOR) Process. The Service New Product Development Coordinator will develop a base technical knowledge from an end user, distributor, and service standpoint, along with continuous improvement to service NPD processes.

Main Duties & Responsibilities

• Attend Service meetings with NPD and drive cross functional teams as needed while driving the NPD Process pertaining to Service.
• Lead process improvement strategies across NPD functions within Product Services Team.
• Coordinate with Product Marketing and Engineering in the development of new innovative products, to develop Service support and pipeline management for categories.
• Assist Service NPD Managers in developing Service processes for new product categories within all existing service locations and programs.
• Drive the NPD pipeline management and assist in development of 3-year product line plans, including initial Service support, long term after sales support strategy, and RGA disposition.
• Develop and maintain accurate service landscapes for each product category to assist the Service Team with new product Service Strategy setup throughout the service network.
• Manage and maintain Service Attributes in ERP System and eService.
• Lead cross functional meetings with global service regions and service support teams to drive service alignment.

Education and Experience Requirements

• Requires a bachelor’s degree in Marketing, Business Administration, Industrial Engineering or related area
• A minimum of 1-3 years’ experience in a sales, marketing, process improvement, product development or related field
• Technical knowledge of tools preferred, but not necessary
• Position requires excellent analytic, written, verbal and interpersonal skills plus demonstrated problem solving and decision-making abilities.
• Proficiency in PC skills including MS Office (specifically Power Point and Excel)
• Oracle application experience preferred
• Asana or similar Project Management application experience preferred
• Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment

Travel

Occasional travel required, typically 10%-15%.  Trips are typically domestic, <1 week duration.

Milwaukee Tool is an equal opportunity employer.