Service Operations Assistant

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure exceptional customer service, efficient store operations, regulatory compliance, and associate development. The Service Operations Assistant plays a key role in maintaining a positive shopping environment while supporting operational goals, customer satisfaction, and store profitability.

• Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.


• Help ensure adequate staffing and effective deployment of associates throughout the day.


• Monitor front-end productivity, service levels, and operational efficiency.


• Support execution of company programs, promotions, and customer service initiatives.


• Assist in maintaining a clean, organized, and customer-friendly environment.

• Deliver exceptional customer service and serve as a resource for customers and associates.


• Handle customer concerns, questions, refunds, and service recovery situations professionally.


• Promote a customer-first culture focused on engagement, satisfaction, and loyalty.


• Support initiatives designed to improve the overall shopping experience.

• Assist with cash management procedures, register accountability, and balancing processes.


• Ensure compliance with company cash-handling policies and operational procedures.


• Support audits, cash office functions, and financial accuracy standards.


• Assist in monitoring compliance with company policies, safety standards, and regulatory requirements.

• Assist in training, coaching, and developing front-end associates.


• Promote teamwork, accountability, and a positive workplace culture.


• Help coordinate schedules, breaks, and daily work assignments.


• Provide performance feedback and support associate growth and development.


• Serve as a leader on duty when assigned and support store-wide operations.

• Assist in maintaining service standards throughout all customer-facing areas of the store.


• Monitor queue management, checkout efficiency, and customer wait times.


• Support execution of operational initiatives and process improvements.


• Work collaboratively with department leaders to ensure a seamless customer experience.

• Support store safety programs and compliance initiatives.


• Assist in responding to customer and associate incidents according to company procedures.


• Ensure adherence to loss prevention, safety, and operational policies.


• Promote a safe and secure environment for customers and associates.

• High school diploma or equivalent preferred.


• Previous retail, grocery, customer service, or front-end experience preferred.


• Leadership or supervisory experience preferred.


• Strong customer service and communication skills.


• Basic cash-handling and operational knowledge preferred.


• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Ability to stand and walk for extended periods.


• Frequent bending, reaching, lifting, and carrying up to 40 pounds.


• Ability to work in a fast-paced retail environment.


• Ability to perform repetitive movements associated with front-end operations.

• Leadership and team development.


• Customer service excellence.


• Cash-handling and operational accuracy.


• Problem-solving and conflict resolution.


• Time management and organizational skills.


• Strong communication and interpersonal abilities.

This position can provide a pathway to roles such as:

• Service Operations Manager


• Sales Manager


• Assistant Store Director


• Store Director


• District-Level Operations Leadership

The Service Operations Assistant plays a vital role in supporting store success by developing associates, delivering exceptional customer service, maintaining operational standards, and ensuring an efficient and welcoming shopping experience for every customer.