Service Operations Assistant

The Service Operations Assistant supports front-end operations by assisting with customer service, associate support, store administration, operational compliance, and service execution. This position helps ensure a positive customer experience, efficient checkout operations, and adherence to company policies and procedures while supporting the Service Operations Manager and front-end leadership team.

• Assist in coordinating daily front-end activities to ensure efficient customer service operations.


• Support checkout lane coverage and monitor customer flow throughout the day.


• Assist with customer service desk operations as assigned.


• Ensure front-end areas remain clean, organized, and customer-ready.


• Support implementation of company service initiatives and operational programs.

• Deliver exceptional customer service and promote a customer-first culture.


• Assist customers with inquiries, returns, exchanges, refunds, and service-related concerns.


• Resolve customer issues promptly and escalate concerns when appropriate.


• Support store programs, loyalty initiatives, and promotional events.


• Maintain a professional and positive customer experience.

• Assist with training and mentoring front-end associates.


• Provide operational support and guidance to cashiers and courtesy clerks.


• Promote adherence to customer service expectations and company standards.


• Support daily communication between associates and department leadership.


• Help reinforce company policies and procedures.

• Assist with front-end cash accountability procedures.


• Support register audits, till counts, cash pickups, and balancing activities as assigned.


• Ensure compliance with company cash-handling policies.


• Monitor front-end operational controls and report discrepancies appropriately.


• Support efforts to minimize financial losses and operational risks.

• Assist with execution of company policies, procedures, and operational standards.


• Support compliance with age-restricted sales, safety standards, and regulatory requirements.


• Maintain accurate operational records and reports as assigned.


• Assist leadership with administrative and operational projects.


• Promote workplace safety and loss prevention practices.

• Assist the Service Operations Manager with daily operational responsibilities.


• Support staffing plans and work assignments based on business needs.


• Help coordinate front-end activities during peak business periods.


• Assume additional responsibilities as necessary to support store operations.