Service Operations Coordinator

Job Title: Service OperationsCoordinator
Location: New York (Full-Time, In-Office)

Who We Are

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

The Role (What You’ll Do)

We are seeking a Service Coordinator to manage day-to-day service issues and act as the central point of coordination between Account Management, vendors, and internal teams. This role is responsible for ensuring that client requests are handled quickly, accurately, and to completion.

You will receive requests from Account Managers, work directly with vendors/haulers to resolve issues, and communicate clear updates back to Account Management so they can relay information to clients. This is a fast-paced, execution-focused role that requires strong organization, communication, and follow-through.

Key Responsibilities

Service Issue Management

• Manage daily service-related issues across properties, including missed pickups, access issues, and billing discrepancies
• Investigate and resolve account issues such as mislinked accounts, incorrect service levels, and service failures
• Ensure all service tickets are actively worked, updated, and closed in a timely manner

• Act as the primary point of contact for vendors/haulers for all service-related issues
• Coordinate service recoveries, schedule adjustments, and issue resolution directly with vendors
• Follow up persistently to ensure vendors complete the requested actions
• Communicate directly with customers on applicable tickets, providing clear updates, timelines, and resolution details

Internal Coordination

• Work closely with Account Management to receive, clarify, and prioritize client requests
• Partner with Billing, Sales, and Onboarding teams to route issues and gather necessary information
• Ensure smooth handoffs between teams and eliminate gaps in communication

• Provide clear, timely updates to Account Management so they can communicate with clients
• Maintain transparency on issue status, delays, and next steps

Escalation & Problem Solving

• Escalate urgent or recurring issues with proper documentation and recommended solutions
• Identify patterns in service failures and flag them for further review
• Minimize administrative friction by consolidating updates and serving as the primary point of contact for high-priority resolutions

Onboarding Support

• Assist with onboarding new properties by confirming service setup and coordinating with vendors
• Ensure services are active, accurate, and aligned with what was sold

Qualifications

• 1+ years of experience in operations, logistics, customer support, or a similar coordination role
• Strong organizational skills with the ability to manage multiple issues at once
• Excellent communication skills, both written and verbal
• Detail-oriented with strong follow-up and accountability
• Comfortable working in a fast-paced, high-volume environment
• Experience working with vendors or third-party partners is a plus

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.