Service Order Dispatcher

General Summary:

Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

Essential Duties and Responsibilities:

• Records information, such as name, address, article to be repaired, or service to be rendered.


• Prepares work order and distributes to service crew


• Schedules service call and dispatches service crew.


• Keeps record of service calls and work orders.  Attaches time to jobs.


• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.


• Other duties as assigned.


• The work schedule is Monday- Friday 7am to 3:30pm

Knowledge, Experience and Skill Requirements:

• Minimum of one (1) year experience in a dispatch or similar customer service center position.


• Strong written and oral communication skills in English.


• Previous experience using MAXIMO preferred.  Must have familiarity with Excel.


• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.


• Strong decision making and analytical skills.


• Strong work ethic and team player mentality. 

Work Environment 

• Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.


• Be able to lift 25 lbs.

Disclaimer:

CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $20.70. This position may also be eligible for a wide range of competitive benefits that can include but not limited to medical, well-being, financial planning and short-term incentives benefits. 

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. 

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES