Service Project Technician

At Gardner, we believe commercial construction should feel as welcoming as it is professional. That’s why we don’t just build and remodel - we build relationships, rooted in hospitality. Our mission is to set the platinum standard for our clients, partners, and team members by delivering exceptional results while embodying our core values: passion, humility, excellence, empathy, and nimbleness. We bring a hospitality-driven approach to every project, ensuring that every interaction is thoughtful, responsive, and human-centered.

Who You Are

You are a high level service leader responsible not only for delivering high-quality service work requests and small-scale construction projects, but also for independently scoping, estimating, and securing new work through exceptional client service. You blend technical expertise with strong client relationship management and business development instincts. Operating with a high degree of independence, you take full ownership of project delivery, from initial client consultation and proposal creation through execution and closeout. By consistently exceeding expectations, you help build a strong pipeline of repeat business and referrals, positioning yourself as a trusted advisor and go-to resource for clients. You demonstrate leadership in the field, contribute to regional growth, and actively reinforce Gardner’s reputation for hospitality, reliability, and service excellence.

How You’ll Contribute

Project Delivery & Field Execution

• Take ownership and accountability of project delivery of small to mid-sized projects from initiation to closeout


• Lead and complete complex commercial repair and small construction projects, ensuring work is performed to the highest standards of quality and safety.


• Oversee or coordinate with trade partners as needed, ensuring seamless integration of external work into project delivery.


• Manage project schedule, day-to-day logistics, and client communication independently. 


• Perform general commercial repairs and maintenance tasks as needed.


• Adapt techniques to fit field conditions and unforeseen challenges without compromising quality or safety. Provide timely, effective solutions to changing needs and unexpected issues. 


• Take full ownership of job site safety, including risk mitigation, and adherence to OSHA and Gardner’s safety protocols. 


• Maintain a clean, organized, and hazard-free work environment at all times. 


• Lead by example in modeling a positive culture of safety for peers and trade partners. Practice enrollment before enforcement. 


• Ensure that work meets quality standards and specifications, and promptly address any issues or deficiencies


• Identify problems quickly and implement thoughtful solutions to avoid project delays or disruptions


• Conduct end-of-project walkthroughs 


• Represent Gardner on the job site, providing hospitality to all job site personnel and visitors


• Maintain a respectful, inclusive, and productive work environment that reflects company values

Project Scoping & Estimating

• Independently assess project needs through site visits and client consultations, developing accurate scopes of work and cost estimates.


• Prepare and submit complete proposals, including labor, materials, and schedules, without requiring additional oversight. Collaborate with Service Project Manager for final approval. 


• Identify opportunities to bundle work or propose value-added services during site visits. 

Client & Relationship Management

• Serve as the primary point of contact for assigned clients, building long-term relationships through responsiveness, professionalism, and hospitality. 


• Maintain a strong client presence before, during, and after project execution, ensuring satisfaction and identifying future needs.


• Proactively generate repeat business and referrals through service excellence and consistent follow-through. 


• Build and sustain a steady pipeline of work through strong performance and word-of-mouth client growth. 


• Identify and pursue additional project opportunities during and after existing engagements.


• Resolve client concerns with professionalism, focusing on long-term relationship success and timely resolution.


• Ensure proactive follow-up and responsiveness within 24 hours for all client and partner communications. 

Team Collaboration & Mentorship

• Serve as a role model and informal mentor to other Service Technicians, sharing knowledge and best practices.


• Provide feedback to leadership on field operations, client insights, and potential areas for service improvement or expansion.

Administration

• Submit accurate daily timecards and job documentation, including lobs and client follow-ups. 


• Manage calendar and email inbox effectively


• Maintain accurate project records and keep data and systems (e.g., Field Point, Procore, Outbuild) up to date


• Close out projects timely and professionally

What You’ll Bring

• Minimum 5 years of experience as a carpenter in commercial construction. 


• Minimum 3-4 years of experience as a General Foreman or higher. 


• OSHA-10 certification.


• Valid driver’s license and ability to maintain a satisfactory Motor Vehicle Report.


• Strong knowledge of occupational hazards and the associated safety precautions with the ability to identify hazards and enforce safe practices. 


• Proficiency in reading and interpreting construction drawings and blueprints.


• Ability to manage multiple active projects and client accounts simultaneously. 


• Ability to prioritize competing demands and deadlines in a fast-paced and dynamic environment.


• Excellent verbal and written communication skills, with the ability to set clear expectations, build trust, and maintain professional client interactions throughout the project lifecycle.


• Ability to represent the company with professionalism, emotional intelligence, and a service-oriented mindset in time-sensitive and client-facing situations.


• Interpersonal skills with the ability to work in a dynamic team environment.


• Proficient keyboarding skills.


• Proficiency in Microsoft Office (Word, Excel), Google Suite, and communication tools (email, smartphone).


• Advanced proficiency in utilizing Service Team’s operating systems, including proficiency in project management and field software such as Procore, Outbuild, and Airtable.


• Note: Gardner Builders is signatory to the Carpenters’ Union. You are not required to be a member to apply, and if hired, you’ll become a member upon employment.

What Will Set You Apart

• Strong aptitude for hospitality and client care.


• Ability to adapt quickly to shifting priorities and a wide variety of service requests.


• Natural problem-solving skills with a calm and solution-oriented approach.


• Ability to anticipate and interpret client needs.


• Ability to generate repeat business through quality execution, reliability, and service-oriented communication.

Why Join Gardner Builders?

We are proud to be recognized as:

• 7-Time “Best Places to Work” by Minneapolis/St. Paul Business Journal


• 6-Time “Top 150 Workplaces” by Minneapolis Star Tribune


• #1 Top Workplace in Construction by Star Tribune (2023)


• 4-Time “Best Workplace” by Inc Magazine


• “Best Places to Work” by Milwaukee Business Journal

Our culture-first approach encourages personal and professional growth, an EOS-led structure, and a commitment to building a workplace where everyone feels valued, challenged, and loves coming to work.

Compensation & Benefits

• Salary: This is a union position covered under the Carpenters Union agreement. Union benefits, including healthcare and pension, are provided in accordance with the collective bargaining agreement. Weekly pay + discretionary annual bonus provided. 


• Perks: Company-provided service van, computer, iPhone, iPad, apparel, and power tools.


• Work-Life Balance: Paid holidays, paid time off, paid sabbatical leave, paid bereavement leave, paid family/medical leave, paid parental leave, and regular company and team outings.

Interview Process

Our process typically includes three conversations (phone and in-person) to ensure a mutual fit.

Pre-Employment Screening

Drug screen and background check required.

Other Items to Note 

• Gardner reserves the right to hire any individual without legal or financial obligation for unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement. 


• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time. 


• We are only considering local candidates at this time. We are unable to provide relocation assistance at this time. 

Physical Demands & Work Environment

• This is a full-time, in-person role based in Minneapolis/St Paul and surrounding area. 


• This role requires sustained physical activity and the ability to work comfortably in a variety of job site conditions. 


• You’ll regularly walk, stand, reach, climb, balance, stoop, kneel, crouch, crawl, and use your hands and arms in repetitive movements. You must be able to lift, push, pull, or carry objects weighing up to 50 pounds and work with tools and equipment such as hand tools, table saws, drill presses, hammers, saws, planers, and ladders. Climbing ladders, working on scaffolding, and maneuvering in tight or elevated spaces may be necessary, and physical exertion should be expected throughout the day. 


• Visual and auditory awareness is essential for safety and communication. 


• While performing these duties, you may be exposed to various weather conditions, including heat, cold, and humidity, depending on the season and job site. 


• PPE is provided and required. All appropriate safety measures will be in place to ensure your well-being. 


• Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of the role.