Service Specialist

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Perform remote troubleshooting through diagnostic techniques and pertinent questions


• Provide remote assistance to technicians on client emergency service calls


• Respond to requests for technical assistance in person, via phone, email, or text


• Follow up with customers and users to complete the resolution of issues


• Provide training to clients on products installed

Requirements & Qualifications:

• Excellent customer service skills


• Excellent time management skills


• Ability to handle interruptions while completing daily tasks


• Ability to handle difficult or emotional customer situations


• Ability to be an active listener over the phone


• Keen attention to detail and interest in problem-solving


• Excellent verbal and written communication skills


• Associates degree or equivalent with a demonstrated successful work history


• Proven experience in a help desk or customer service support position


• Implementation or technical support background


• Proficient in Microsoft Office Suite