Service Supervisor

Company : Albertsons Company Inc.

Job Type : Full Time

Belgrade, United States

Job Description - Service Supervisor

Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main Responsibilities:

Deliver fast, friendly, and accurate customer service while promoting a customer-first culture.

Supervise and coordinate Front End Clerks, Courtesy Clerks, and Customer Service Clerks.

Resolve customer concerns and complaints professionally and effectively.

Monitor front-end operations to ensure optimal customer flow, service levels, and store presentation.

Serve as an overflow cashier and perform cash handling duties as needed.

Manage cash control processes, including register tills, safe transactions, loans, pickups, refunds, checks, and rain checks.

Ensure compliance with company policies, safety standards, and operational procedures.

Maintain front-end supply inventories and order merchandise as needed.

Respond to operational emergencies, pricing discrepancies, system issues, and customer incidents.

Conduct store walks, delegate assignments, and follow up to ensure tasks are completed.

Monitor in-stock conditions and coordinate replenishment of merchandise as needed.

Assist with basic cash office functions and administrative responsibilities.

Supervise store operations in the absence of the Store Manager.

Maintain a clean, organized, and safe shopping and working environment.

We Are Looking for Candidates Who Possess the Following:

Soft Skills:

Exceptional customer service orientation

Strong verbal and written communication skills

Positive attitude and professional demeanor

Effective conflict resolution and problem-solving skills

Ability to remain calm under pressure

Strong interpersonal and relationship-building skills

Team-oriented leadership approach

Adaptability and flexibility in a fast-paced environment

High level of integrity, honesty, and accountability

Ability to motivate and engage employees

Competencies:

Front-end operations management

Team leadership and employee supervision

Cash handling and financial accountability

Customer complaint resolution

Inventory monitoring and replenishment

Safety and risk management

Policy and procedure enforcement

Delegation and follow-through

Operational decision-making

Performance coaching and employee accountability

Multi-tasking and prioritization

Crisis and emergency response management

Knowledge:

Retail front-end operations and customer service best practices

Cash management and loss prevention procedures

Point-of-sale (POS) systems and related technology

Store safety and sanitation standards

Company policies, procedures, and compliance requirements

Product variety, merchandising, and perishability concepts

Basic math, weights, and measures

Inventory control and replenishment practices

Workplace safety and accident reporting procedures

Cash office functions and reporting processes

Abilities:

Ability to lead and supervise diverse teams effectively

Ability to analyze situations and make sound business decisions

Ability to troubleshoot POS systems, scanners, registers, printers, and related equipment

Ability to maintain composure in high-stress situations

Ability to work independently and prioritize competing demands

Ability to communicate effectively with customers, employees, and leadership

Ability to stand and walk for extended periods

Ability to frequently lift and move objects up to 55 pounds

Ability to push and pull carts, equipment, and merchandise as needed

Ability to identify and address safety concerns proactively

Ability to maintain mental alertness and attention to detail throughout the workday

Ability to provide strong leadership while delivering outstanding customer experiences

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Service Supervisor

Job Description - Service Supervisor

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