Service Supervisor

The Service Supervisor assists in leading front-end operations and customer service activities to ensure a positive shopping experience and efficient store performance. This position provides direct supervision of front-end associates, supports operational execution, promotes customer satisfaction, and helps maintain compliance with company policies, safety standards, and cash handling procedures.

• Deliver and promote exceptional customer service throughout the store.


• Serve as a primary resource for resolving customer concerns and service recovery situations.


• Ensure customers receive prompt, friendly, and professional assistance.


• Support a customer-focused culture by modeling outstanding service behaviors.

• Supervise daily front-end operations, including checkout lanes, self-checkout areas, courtesy clerk functions, and service desk activities.


• Monitor customer flow and adjust staffing to maintain efficient service levels.


• Ensure proper execution of front-end procedures, company policies, and operational standards.


• Assist with opening, closing, and cash accountability procedures.


• Support labor deployment to maximize productivity and customer satisfaction.

• Provide direction, coaching, and support to front-end associates.


• Assist with training new employees on operational procedures and customer service expectations.


• Encourage teamwork, accountability, and a positive work environment.


• Monitor associate performance and provide feedback to improve results.


• Help coordinate daily workloads and assignments.

• Verify adherence to cash handling procedures and register accountability requirements.


• Assist with audits, till reconciliation, and operational controls.


• Ensure compliance with company policies regarding refunds, exchanges, and service transactions.


• Maintain confidentiality and security of company assets and information.

• Help maintain clean, organized, and customer-ready conditions throughout the store.


• Support execution of company programs, promotions, and merchandising initiatives.


• Assist in maintaining accurate signage and pricing standards.


• Monitor operational conditions and communicate opportunities for improvement.

• Promote a safe environment for customers and associates.


• Ensure compliance with safety policies, emergency procedures, and loss prevention initiatives.


• Identify and report safety hazards or security concerns.


• Support accident prevention and incident reporting processes.

• High school diploma or equivalent preferred.


• Previous retail, grocery, hospitality, or customer service experience preferred.


• Prior supervisory or leadership experience preferred.


• Strong customer service and communication skills.


• Ability to motivate, coach, and develop associates.


• Basic computer, cash handling, and mathematical skills.


• Ability to work flexible schedules, including evenings, weekends, and holidays.

• Ability to stand and walk for extended periods.


• Ability to bend, reach, lift, and perform repetitive motions throughout the workday.


• Ability to lift and carry up to 50 pounds regularly and more with assistance when needed.


• Ability to work in varying store environments and conditions.


• Ability to safely operate equipment associated with front-end and customer service operations.

• Achievement of customer service and satisfaction goals.


• Efficient front-end productivity and checkout performance.


• Compliance with cash handling, safety, and operational standards.


• Positive associate engagement and development.


• Timely resolution of customer concerns.


• 
  

  Well-maintained store presentation and service conditions.