Service Support - Vertical Bistro & Tap (Winter Park,CO)

Down the Street Eats is a premier restaurant group dedicated to delivering exceptional food and service throughout Winter Park and Granby Colorado. Our diverse portfolio features a wide range of dining experiences, including casual fine dining, vibrant bar and grills, and deli & catering operations.

We just have one problem: there is a lot of food that needs cooking! We specialize in scratch food, craft cocktails, and draft beer. We want to be known as the number one choice for food in Grand County.

A Service Support will be a key leader in ensuring we can continue our wonderful restaurant operation. You will actively contribute to the smooth day-to-day running of the restaurant by fostering a clean and organized environment, ensuring efficient service, and enhancing the dining experience for our guests. You’ll collaborate closely with servers, kitchen staff, and management to provide cohesive and effective support.

What Winning Looks Like:

• Extend a warm welcome to all guests upon arrival and bid farewell to customers as they leave.
• Manage waiting lists and provide accurate wait-time estimates.
• Handle incoming calls and address customer inquiries courteously
• Oversee reservations and Call Ahead Seating arrangements.
• Present menus and introduce the assigned server by name.
• Communicate with servers to coordinate available seating. Assist servers with tasks as needed.
• Keep the dining area, host stand and reception area clean, sanitized, and organized.
• Attend to guests requiring special attention, such as children or the elderly.
• Replenish service stations with necessary items like utensils, napkins, and condiments.
• Clear and remove dirty dishes from tables and trays efficiently.
• Monitor the status of orders and ensure they are prepared correctly. Also assist with running food to tables as needed.
• Finish the plating and presentation of dishes before they leave the kitchen.
• Coordinate pickups so that all dishes for a table are delivered together.
• Communicate customer complaints or modifications back to the kitchen staff.

Skills Needed to Win:

• Great Customer Service Skills
• Self-motivated with a high energy level
• Verbal communication
• Planning and multi-tasking
• Positive Attitude
• Value and live out hard work
• Consistent Performance
• Multi-tasking Skills

About Down The Street Eats:

• Down the Street Eats is a restaurant group based out of Winter Park, Colorado. We currently own 3 concepts and 2 locations: Rudi's Deli, Vertical Bistro & Tap, Brickhouse 40.
• We are a privately owned company founded in 2005 by Tim Hubbard.
• We run on EOS or the Entrepreneurial Operating System which ensures we all share the same vision, continue to gain traction and grow, and keep our company healthy and functional.
• We believe in positive attitudes, consistency, hard work, growth and accountability.
• These are our core values that we all hold dear and live out each and every day.

By the way, we like to have fun and provide some great perks and benefits too! Here is what you can expect: 

• Season pass or end of season bonus incentive
• Free meals when working
• Paid sick time off
• 50% off meals at all Down the Street Eats locations
• Flexible schedules
• A company who appreciates you!

Supplemental pay

• Tips