Service Technician

Key Responsibilities

• Perform refurbishing, repairs, troubleshooting, and equipment installation at customer facilities and in-house.
   
• Provide technical support to customers, both onsite and remotely as needed.
   
• Diagnose mechanical and electrical issues and implement corrective action.
   
• Assist in processing repair and service quotes and orders.
   
• Conduct follow-up with customers regarding service quotes and repairs.
   
• Support the Repair & Service Manager and administrative team as needed.
   
• Comply with all policies outlined in the Advanced Machine & Engineering or Hennig, Inc. Quality Manual, Procedures, and Work Instructions.
   
• Perform other duties as assigned.
   

Travel Requirements (Critical Component of Role)

• Approximately 80% travel required nationwide.
   
• Initial training will take place at the home base facility for 2–4 months before independent travel assignments.
   
• 20% road service incentive provided for overnight travel assignments.
   
• Flexibility to travel on short notice when required.
   

Qualifications

Education

• High school diploma or GED required.
   

Experience

• 1–3 years of experience in a manufacturing or industrial environment preferred.
   
• Sheet metal experience is helpful.
   
• Electrical troubleshooting experience strongly preferred.
   

Skills

• Basic electrical knowledge and troubleshooting ability preferred.
   
• Ability to read measuring instruments and apply basic mathematical skills.
   
• Strong organizational skills.
   
• Effective communication skills for customer interaction.
   

Physical & Environmental Requirements

• Ability to lift up to 30 lbs.
   
• Must be able to stand, walk, bend, reach overhead, and push/pull as required.
   
• Visual acuity sufficient to read measuring instruments (with accommodation if required).
   
• Ability to monitor equipment sounds to identify mechanical changes.
   
• Exposure to moving parts, industrial equipment, elevated noise levels, oils, cutting fluids, fumes, dust, and mist.