Service Technician

Service Technician

Job Description

Summary

The Technician performs basic maintenance, light or heavy repairs, diagnosis and warranty repairs on customer vehicles. Primary goals are safe, efficient performance of all maintenance and repair tasks as defined in the dealership processes and policies.

Duties and responsibilities

• Conducts multipoint inspections and video inspections of customer vehicles to identify needed maintenance services and repairs.
• Follows all required safety and hazardous materials procedures as required by the dealership policies and applicable laws and regulations.
• Uses and maintains dealership-provided tools and equipment in proper operating conditions.
• Documents inspection findings and maintenance requirements clearly and accurately and communicates them to the service advisor/ASM.
• Communicates proactively with other associates to ensure a smooth, safe flow of work throughout the shop.
• Quality checks own work and the work of other Technicians as requested.
• Stays up to date with all manufacturer and dealership required training.

Qualifications 

• 2-3 yrs minimum prior automotive repair experience
• Competent knowledge of automotive technology and related tools and equipment
• ASE Certifications preferred
• Certified to perform state inspections
• 4 years clear driving record- No previous DUI history or moving violations
• Valid driver’s license
• No criminal background history
• High school diploma or GED

Competencies

• Detail oriented with multi-tasking ability
• Good customer service focus
• Good communication skills 
• Knowledgeable of factory vehicle repairs, tools and equipment
• Exceptional problem-solving skills 

Work Environment

This job operates in various types of vehicles and business environments that may include loud noises, odors or weather conditions. Driving is mostly during the day but could be required to drive in low light conditions.  Some areas that specialize in oil changes and lubrication use an arrangement commonly called a pit; customers drive their vehicles into the shop, straddling an open area; the mechanic then enters the pit to perform the work. Pit areas are typically not well-ventilated and can be hot during summer months. The very nature of the work also means that mechanics can seldom avoid handling greasy and dirty parts.

Physical Demands

Work on and repair a variety of vehicles in inclement weather and may often be in uncomfortable positions. May sit, stoop, crawl, bend, walk or stand for long periods of time in all weather and temperature conditions. Repetitive use of arms and legs and moving the whole body such as standing, climbing, lifting, balancing, crawling, walking, stooping, reaching, pushing, grasping, hearing, seeing and talking. Technicians will commonly lift up to 50 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically rotating shifts Monday through Friday, 7:00am to 6:30pm, and Saturday, 7:00am - 5:00pm. Evening, Holiday and weekend work may be required as job duties demand.

Travel

This position requires limited extended travel beyond delivery and test drive areas.

Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.