Service Technician

Job Title: Copier Service Technician

Department: Service

Reports to: Branch Service Manager 

FLSA Status: Non-Exempt: 8:00am – 5:00pm, Monday – Friday (40 hours per week)

Summary:

Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.

Essential Duties and Responsibilities:

• Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers
• Set up and install printers, copiers, scanners and copier software
• Provide routine service maintenance on printers, copiers, scanners and fax machines
• Troubleshoot, resolve, diagnose and repair equipment 
• Service a full field of assigned territory
• Demonstrate the ability to connect and print from laptop computer
• Perform duties with professionalism, respect customers’ environment while providing excellent quality of work and maintain customer satisfaction 
• Ensure the timely and accurate preparation of reports.
• Properly maintain inventory, parts, tool bag and support equipment
• Keep informed of latest technologies, new products and other technical developments
• Coordinate service activities with dispatch, field personnel, management, sales personnel and customers. 
• Provides assistance to management as required.

Physical Requirements

• Must be able to carry at least 30 to 50 lbs.
• Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment
• Driving company vehicle to customer locations

Qualifications:

• High School diploma or GED
• Experience with service and maintenance of copiers, printers and fax machines
• Valid driver’s license and clean driving record 
• Time management skills and ability to work independently while producing an exceptional quality of work
• Customer relations skills
• Analytical thinking, troubleshooting and problem solving skills